FAQ – Shipping & delivery

General information: Shipping

How long is the delivery time?

What are the shipping costs?

Where is my parcel?

The consignment number is not active or the consignment number does not change the status.

Which parcel delivery companies deliver to me?

Can I have a parcel delivered directly to a packing station or post office branch?

Can I have my order delivered outside of Germany?

Why do I receive parcels on different delivery dates?

What should I do if I receive the wrong item?

Our customer service team will be happy to help you. Simply describe your issue. We will get back to you as soon as possible.